I'm not sure if I'm venting a frustration here, or asking for advice. Maybe both.
I am having issues with medical equipment/supply companies. I hate them all. We have had bad experiences with Praxair in the past. (DON'T get me started!) so when MK needed to get a walker, we decided to try to go through Alpine instead. Long story short: it has been a year since we "ordered" the walker. Our sales rep never returns our calls. Every time I have called him I get a different story. They are waiting for the insurance to go through, they are waiting for the medicaid approval, they have put in the order and are waiting on rifton to process it....yada yada yada. Just now I spoke to the guy again. Apparently, the insurance + medicaid wouldn't cover the whole cost, so instead of letting us know, they just did nothing. The order has never been placed. Meanwhile, we've been sitting here waiting for our little girl to get a walker. It's been a YEAR!!! I'm ready to pull my hair out!
Can any of you recommend a better company to go through? Any suggestions or tips? I called Rifton directly to see if I can order through them instead of going through a company. Caught them after hours and had to leave a message.....so frustrated.